All Episodes
Episodes
Episode 65: The Answer to Winning Relationships (Quick Tip)
Everyone is looking for the silver bullet to make relationships in teams work.
There isn’t one.
When consistently applied, there are just habits that produce a winning team.
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Episode 64: Outcome Based Thinking
Do you sometimes notice yourself just showing up and going through the motions? In high-performance leadership, we know that doesn’t work. What is the remedy? Learning how to create a powerful outcome for yourself and...
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Episode 63: The Customer Service Feedback Loop (Quick Tip)
Can you improve your customer service?
The answer should be a resounding “YES!”
Listen to this quick tip on creating a feedback loop for your customer service.
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Episode 62: Cost of Relationship Gap Epidemic (Quick Tip)
Lack of winning relationships in business costs the business everything.
So much of what frustrates us as business leaders is caused by a breakdown in people’s relatedness to one another - when you get what it costs...
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Episode 61: One-on-ONE Conversations (Quick Tip)
Are you uncomfortable having 1:1 conversations?
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Episode 60: The Power of Team
Getting people on your page is what leadership is all about.
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Are you maximizing the power of your team?
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Episode 59: How to Prepare as a Coach (Quick Tip)
Great athletes prepare, prepare, prepare. Do you, as a leader and coach?
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Episode 58: What to do when people disagree?
When your team members disagree and argue, it robs you of your effectiveness and results. Disagreeing is not a problem - in fact, it is desirable to have different points of view. However, when people get attached to...
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Episode 57: Urrrg… My team’s not performing! What do I do? (Quick Tip)
Help me get my team turned around!
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Episode 56: Moments of Truth
Do you know exactly the moments in time when you keep or break your customer promise?
Identifying the key moments in your “customer service cycle” is important in delivering consistent service as a brand.
And by doing...
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Episode 55: Prepare like Great Athletes (Quick Tip)
As a professional, we can learn from great athletes.
Do you prepare for a world-class performance?
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Episode 54: What Makes A Successful Meeting? (Mastermind Snippet)
Meetings get a bad rap!
Meetings done well are the foundation of great business success.
In meetings, we can do our best thinking as a team, plan our actions, and coordinate our efforts.
Listen to this snippet from...
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